Local Delivery is available for Brooklyn, NY residents ONLY. The order minimum is typically $20 but may vary in times of increased sales volume. If your order qualifies for Local Delivery, the option will be made available to you at checkout. Depending on the time your order is placed, same-day delivery may be available.
In the NOTES section at checkout, please let us know the best date and time for your delivery. If no information is provided, a member of our team will contact you to confirm the best time and date for delivery. We do our best to honor your selected date and time but if unavailable will contact you to reschedule.
You must provide a valid phone number to be reached for delivery – a cell phone number is preferred as we send text updates. We will contact you prior to delivery to confirm that the delivery time is still best and let you know when we're on our way. Our couriers are not permitted to enter residences, buildings or places of work. Please keep in mind that will have to meet them outside to receive your order. Our courier will inform you when they're 5 minutes away, then again when outside and will wait a maximum of 10 minutes before leaving. We ask that you please be mindful of the time so we're able to delivery other orders on time as well.If by rare occasion, our courier is late or unable to delivery your order on selected date or time, we will inform you and give you the option to reschedule delivery.
If we're unable to reach you or deliver, we will contact you for 72 hours. If we're still unable to reach you after 72 hours, your order will be cancelled and you will be charged a restocking fee. The fee is at minimum $15 but could be as high as $50 depending on order size.
We're still providing Local Delivery and are taking several precautions to ensure the safety of our couriers and customers. We ask that you please wear a mask when meeting our couriers. If you live in an apartment building/private house or having your order delivered to your place of work, please note that our couriers are not permitted to enter any residences or delivery locations. You will be contacted when they're outside so you're able to meet them. Contactless delivery is available – our couriers will inform you where order was left and will wait outside to ensure you're in receipt of the order before leaving. If you don't pick up the order within 10 minutes of arrival, our courier will retrieve the order and leave. You will be contacted by a member of our team to schedule redelivery.
Safety is our number one priority. If you or a member of your household has been diagnosed with Covid-19, we ask that you contact a member of our team so we can reschedule delivery or coordinate special arrangements to ensure the receipt of your order.
Please contact us at firstname.lastname@example.org or call/text us at 718-504-0844 if you have any questions or need to reach us about your order.